Refund policy

Return and Refund Policy – Kawaii Crockery

At Kawaii Crockery, we take great care in ensuring that our products are packaged securely and shipped with attention to detail. Since our products are made of ceramic, we do not offer returns or exchanges once the items have been delivered. However, we understand that accidents can happen during shipping, and we want you to be completely satisfied with your purchase. Please read our policy below for more details.

1. Returns and Exchanges
Due to the delicate nature of our ceramic crockery, we do not accept returns or exchanges. All sales are final, and we are unable to process requests for returns or exchanges under any other circumstances.

2. Refunds for Damaged Product

If your product arrives damaged or broken, we offer a refund or replacement. To initiate a refund or replacement, the following steps must be followed:

- Notify Us Immediately: You must contact us within 48 hours of receiving your order. Please send an email to [kawaiicrockery@gmail.com] or WhatsApp the details to 7039831950
- Provide Evidence: For your claim to be processed, you must share clear photos and videos of the damaged item(s), including the packaging, within the timeframe mentioned. This is crucial for us to assess the damage and proceed with your request.
- Refund or Replacement:Once we review the provided evidence, we will issue a full refund to your original payment method or provide a replacement product, depending on your preference and product availability.

3. Shipping Damages
If the product has been damaged during shipping, it is important that you retain the original packaging along with the damaged item(s) for inspection. In such cases, we will cover the return shipping costs for the damaged product.

4. Conditions for Refund or Replacement
- The damage must be clearly visible upon delivery.
- Refunds or replacements are processed only for the damaged items and not for reasons such as change of mind, wrong product ordered, or buyer’s remorse.
- The photos/videos should clearly show the damage and be of good quality for assessment.
- Refunds or replacements will be processed only once we have received the damaged product, or we may request you to dispose of it depending on the circumstances.

5. How to Contact Us
For any refund claims or concerns regarding damaged products, please reach out to us via:
Email: kawaiicrockery@gmail.com 
WhatsApp: 7039831950

Our customer support team will get back to you as soon as possible to assist with your request.

Thank you for choosing Kawaii Crockery! We value your business and are committed to ensuring your satisfaction in case of any shipping-related issues.